BCH sends temporarily disabled

Resolved

This incident has been resolved.

Fri, Jun 11, 2021, 08:51 PM

(4 years ago)

Affected components

No components marked as affected

Updates

Resolved

This incident has been resolved.

Fri, Jun 11, 2021, 08:51 PM

Identified

We are continuing to work on a fix for this issue.

Fri, Jun 11, 2021, 08:49 PM

Identified

The issue has been identified and a fix is being implemented.

Fri, Jun 11, 2021, 09:45 AM(11 hours earlier)

Investigating

We have temporarily disabled the ability to withdraw Bitcoin Cash (BCH) while we investigate an issue where BCH that was recently withdrawn is not showing as received in the Private Key Wallet.

This means that withdrawals from the Trading Account, Swaps into BCH, withdrawals from the Interest Account and sends from the Private Key Wallet have been temporarily disabled.

We are investigating and will provide updates as we re-enable services.

Please note, these temporary issues do not affect the security of users' funds nor put users' funds at risk.

Thu, Jun 10, 2021, 08:35 PM(13 hours earlier)